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ABOUT GET A GRIP
Where are you located?
Get A Grip is located with offices in Eastern NSW and in Suva, Fiji.
Do you have a physical store?
Unfortunately, we don’t have a physical location just yet. We are purely an online store.
Can I pick up my order?
We don’t offer parcel pick-ups.
DELIVERY
When will my order be shipped?
We ship twice weekly to ensure a quick delivery. Please note that we don’t ship on the weekend and public holidays, due to the closure of Australia Post.
What carrier do you use?
We use Australia Post for all orders (domestic and international). Thanks to, Australia Post’s carbon-neutral parcel delivery service all Get A Grip orders are carbon neutral.
How long will it take for my order to arrive?
Get A Grip is in NSW, so this will depend on your distance from us. The following are approximate delivery times according to Australia Post’s calculator.
Standard shipping
- Adelaide, Canberra and Sydney: 2-3 business days
- Brisbane and Hobart: 2-4 business days
- Country Victoria: 4 business days
- Melbourne: 2 business days
- Perth: 6 business days
Express shipping Postcodes within the Express Post delivery network – next day delivery
Postcodes outside of the Express Post delivery network – next business delivery day is applied from the time that Australia Post ships your parcel.
Do you offer free shipping?
Enjoy free standard shipping on all orders over AU $100.00. A flat fee of AU $7.95 applies to orders under AU $100.00.
Do you offer express shipping!
Express shipping is AU $14.95. Be sure to select this option at checkout. In most cases, if your postcode falls within the Express Post delivery network, your express parcel will be delivered the next business day. For postcodes outside of the Express Post delivery network, there is no guarantee that your parcel will be delivered the next business day.
Will I receive a tracking number?
Once we process your order, you will receive a dispatch email from Get A Grip containing your tracking number and the items shipped. You will also receive an email from Australia Post with tracking details.
What if I am not home when my delivery arrives?
All parcels sent by Get A Grip require a signature on delivery. If you are not home, a card will be left for you to pick up your parcel from your nearest post office. At the checkout, you can request that your parcel be left at home, without a signature on delivery. Please note, however, we cannot be held responsible if your parcel goes missing.
Can I change my delivery address after my order was shipped?
Yes, you can. After your order has been shipped, you will receive an email from Australia Post with your tracking details. You will be able to request a change of address via this email. Please note: you will need to create an account or log into your existing account with Australia Post to complete the parcel redirect process.
Do you ship internationally?
Currently, Get A Grip only ships to New Zealand, USA, Canada, UK, Ireland, Singapore and Hong Kong. The final delivery cost is based on the weight of your parcel, and it will be displayed at the checkout.
Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs.
These charges are the buyer’s responsibility.
Please check with the customs office in your country to determine what these additional costs will be before proceeding with the purchase. You can also learn more by visiting Australia Post guidelines for New Zealand, USA, Canada, UK, Ireland, Singapore and Hong Kong.
RETURNS AND REFUNDS
Do you offer returns?
We have a 30-day returns policy if your item does not meet the consumer guarantee, in accordance with Australian Consumer Law or if you have simply changed your mind.
RETURN POLICY
Get A Grip return policy provides credit for goods damaged in transit, goods sent in error and goods that are unfit for purpose.
Before making a return, please email the office at info@getagriponed.com Notification should occur within 24 hours of delivery. A credit will be issued on all justifiable returns. For example, an unjustified return includes stock that has been damaged whilst in users’ possession and stock that has been damaged during return to Get A Grip due to inadequate packing. Credit will not be extended in those circumstances.
Returns should be made within 14 days either with courier or post. Proof of purchase is required on request. Please ensure all returns are packed appropriately so that they arrive at Get A Grip in a saleable condition.
Get A Grip’s return policy also provides refunds. Please email our office at ?? to inquire whether users are entitled to a refund. If a refund is approved, it will be credited to user’s credit card used for the initial purchase.
DELIVERY POLICY
Get A Grip processes orders promptly, endeavouring to dispatch users goods within five – seven working days. If stock is not available, or for any other reason the order will require a longer processing time, we will contact users to advise when it will be available and delivered.
Get A Grip sends orders by Australia Post to interstate customers or courier to NSW customers
What if I am simply not happy with my product?
Get A Grip has a 30-day returns policy for change of mind. Meaning, if you are not satisfied with your purchase, you are welcome to return it to us within 30 days of when you received it. We can provide either an exchange or a full refund, excluding original delivery costs.
Please note that all returned products must be unopened, in their original box and packaging, sealed and unmarked, suitable for restocking and sale as a brand-new item.
Any product returned which is received damaged, opened, used or otherwise blemished will not qualify for a refund and will be held until the buyer pays for redelivery. If the product has been opened, we are not able to provide a refund, unless the item is faulty and does not meet the consumer guarantee, in accordance with Australian Consumer Law.
How long does it take to get a refund?
As soon as we have received your product/s and we are satisfied with the condition of the products, we will process a refund and provide a confirmation email. Please note that it may take a day or two for your refund to appear in your account.
My order arrived damaged.
We are sorry to hear that!
We pack each order with the utmost care but, due to the large volume of parcels Australia Post handles, damage can occur.
If your order arrived in a not-so-perfect condition, please send a quick email to GETAGRIP email here with photographs of the damaged product. We may also ask that you take your parcel to your local Australia Post office for them to inspect, so we can then lodge a claim. In any case, we aim to have this sorted for you as soon as possible.
I have signed up to Get A Grip membership, but I have not received a discount code.
If you have signed up to Get A Grip membership, you should receive an email you’re your welcome discount code within minutes. Please check your spam folder. If you still haven’t received your email and code, please send us a quick email at GET A GRIP (info@getagriponed.com) or use the help form
PAYMENT OPTIONS
Get A Grip offers a secure checkout and a range of payment options including ???
ORDERS AND CANCELLATION POLICY
Get A Grip enables orders to be made online.
All prices listed on the website are listed in Australian dollars (AUD).
When making an order, Get A Grip will require personal information from users in order to identify users and process the payment for users order. Users may be required to provide contact information (such as name, email, phone number and postal address) and financial information (such as credit card number, expiration date and PayPal details).
All credit card transactions are processed in real time using a secure third-party payment gateway provider ??
An order may be cancelled prior to dispatch by phoning us on ???? If dispatch of the goods has already occurred, users will only be credited for the cost of the goods, minus the cost of dispatch and return freight.
GENERAL QUESTIONS ON TINCTURES – HOW TO TAKE THEM AND HOW TO IMPROVE THE TASTE
WHAT IS A TINCTURE? A tincture is typically an extract of plant or animal material dissolved in ethanol. Solvent concentrations of 25–60% are common but may run as high as 90%. In chemistry, a tincture is a solution that has ethanol as its solvent. Our tinctures are at the 25-60% range.
WARNING – For those that are alcohol sensitive or abstain, many of our tinctures are alcohol based.
WHY A TINCTURE? Tinctures are a very effective way of administering active components. By utilising the high absorption ability of the mouth this allows quicker assimilation of active components and hence faster action on the body.
WHAT ABOUT THE TASTE? Herbal tinctures can be quite bitter, the more potent the herb the more bitter the herbal tincture will be.
There is an old traditional way of taking bad tasting medicines that I have used successfully for years .. Blocking your nose by squeezing it with your fingers, prevents your taste mechanism from working. So, if you don’t like the taste of a tincture this is what I do …
- block your nose for a couple of seconds before taking the tincture.
- make up tincture dose with a small amount of water.
- Drink quickly .. whilst keeping your nose blocked.
- Then follow with either water or fruit juice to disguise taste.
- unblock your nose after finishing the follow-up drink.
This is an old-fashioned wife’s tale technique that I use many times. Whenever I have to take anything that I don’t like the taste of, I block my nose with my fingers, swallow the medicine quickly, then I follow it with something that tastes nice … then I unblock my nose. This is a sure-fire way of being able to take any bad tasting medicine.
How Quickly Will The Tinctures Work?
Well, how long is a piece of string? At Get A Grip we endeavour to clean up the body and address nutritional deficiencies allowing the body to heal completely. By following a nutritional, supplement, exercise, and tincture regimen, depending on how toxic the body was initially, results can be obvious at around the 4–8-week mark.
At Get A Grip we are not proposing a quick fix remedy but a total reversal of symptoms.
Storage Of Tinctures
Tinctures are best stored in a dark, cool (under 30 degree), safe place. Tinctures are stable due to alcohol content and have a long shelf life. I would also never store any medicine near WiFi or a router.
